Zammad add-ons extend the open-source Zammad helpdesk by adding features such as custom integrations, reporting, automation, UI enhancements, security, and channel support (SMS, chat, social).

: While built-in, the new "Core Workflow" features act like internal addons, allowing admins to create conditional fields that only appear when specific ticket criteria are met. How to Find and Install New Addons

If you run Zammad on your own servers, you have complete flexibility to install community packages, custom third-party packages, or develop your own using Zammad's robust REST API and Ruby on Rails architecture.

Zammad updates frequently. Always verify that the add-on explicitly supports your specific Zammad version (e.g., Zammad 6.x or newer). Review the Source

Here's how to navigate the Zammad add-on ecosystem:

: Developers often rely on forum threads and unofficial tutorials to manage packages. Common community requests—such as customer satisfaction ratings (1-5 scales)—are still frequently handled through third-party integrations like LimeSurvey rather than native "new" addons. Zammad Community The "New" Standard: AI as the Native Addon With the release of Zammad 7.0

: The official community forum is the primary hub for "unofficial" but highly functional addons developed by the user base.

Zammad Addons New ^new^ -

Zammad add-ons extend the open-source Zammad helpdesk by adding features such as custom integrations, reporting, automation, UI enhancements, security, and channel support (SMS, chat, social).

: While built-in, the new "Core Workflow" features act like internal addons, allowing admins to create conditional fields that only appear when specific ticket criteria are met. How to Find and Install New Addons zammad addons new

If you run Zammad on your own servers, you have complete flexibility to install community packages, custom third-party packages, or develop your own using Zammad's robust REST API and Ruby on Rails architecture. Zammad add-ons extend the open-source Zammad helpdesk by

Zammad updates frequently. Always verify that the add-on explicitly supports your specific Zammad version (e.g., Zammad 6.x or newer). Review the Source Zammad updates frequently

Here's how to navigate the Zammad add-on ecosystem:

: Developers often rely on forum threads and unofficial tutorials to manage packages. Common community requests—such as customer satisfaction ratings (1-5 scales)—are still frequently handled through third-party integrations like LimeSurvey rather than native "new" addons. Zammad Community The "New" Standard: AI as the Native Addon With the release of Zammad 7.0

: The official community forum is the primary hub for "unofficial" but highly functional addons developed by the user base.