The drivers for the Zong BVS scanner (Aratek BM5500) are typically distributed through third-party technical repositories or the hardware manufacturer. For the Aratek BM5500, two types of USB drivers are commonly required:
Strict security software can block communication between the local driver and the Zong portal. Temporarily disable your third-party antivirus or add the BVS application folder to your firewall's whitelist/exceptions list.
Some older BVS scanners do not work properly on USB 3.0/3.1 ports.
For the best results, you should always source drivers from the official manufacturer's website or the Zong Retailer Portal . 1. Automatic Installation (Windows 10/11) zong bvs scanner driver
A customer arrives to transfer a Hajj SIM or activate a new eSIM.
Never download BVS drivers from unofficial blogs, file-sharing sites, or automatic "driver updater" software. These often bundle adware, spyware, or outdated files that compromise customer biometric security.
: Unplug the scanner before starting the installation. The drivers for the Zong BVS scanner (Aratek
The Zong BVS Scanner Driver is a small piece of software that acts as a bridge between the physical fingerprint scanner hardware and the Zong verification software installed on your computer.
Disclaimer: This guide is for general information. Always rely on the software provided directly by Zong technical support for official installations. If you're having issues,
Which are you currently using?
A is a software component that allows the Windows operating system to communicate with the biometric hardware (fingerprint scanner) used by Zong. Without this driver, the computer cannot interpret the data sent by the scanner, rendering it useless for SIM activation, SIM replacement, or customer verification.
Open Services (type services.msc in Run) and look for the SecuGen or BVS service. Right-click and select Restart .
Some scanners, like Suprema or Mantra, require a standard registration service (RD Service) or SDK framework alongside the basic driver. Install this secondary software if it is included in your download package. Step 4: Connect and Verify Some older BVS scanners do not work properly on USB 3