Ncsw10301 Unable To — Download The Image From Cisco.com Invalid Metadata Trans-id !!link!!
Once imported, check System > Settings > Integrity Verification to ensure the image is verified against Known Good Values (KGV) . 2. Refresh Cisco.com Credentials
If you are still experiencing issues, it is recommended to contact Cisco Technical Assistance Center (TAC) with the specific bug ID referenced above. Proactive Tips for Smooth SWIM Operations
Follow this step-by-step guide to diagnose the root cause:
Run a packet capture (TCPDUMP) on the Catalyst Center appliance to see if it is attempting to reach cloudsso.cisco.com or api.cisco.com directly rather than through your proxy. Once imported, check System > Settings > Integrity
This document analyzes the failure associated with Transaction ID NCSW10301 . The error "Unable to download the image... invalid metadata" indicates a breakdown in the handshake between the on-premises licensing utility (CSLU or SSM) and the Cisco Cloud backend. Specifically, the metadata file (which contains manifest details, signature, and entitlement counts) returned by Cisco.com was either corrupted, digitally invalid, or incompatible with the requesting agent's software version.
(formerly Cisco DNA Center) during Software Image Management (SWIM) operations .
The automated process relies on stored credentials. Even if the password is correct, other account issues can block it. Proactive Tips for Smooth SWIM Operations Follow this
| | Action Items | | :--- | :--- | | Maintain Network & Server Health | Ensure stable internet connectivity and DNS resolution to cisco.com . Verify any proxies or firewalls allow outbound HTTPS (TCP 443) to Cisco's servers. | | Keep Licenses Compliant | Regularly monitor your Cisco Smart Licensing status. Ensure your devices, especially NCS routers, are in compliance to prevent SIA-related blocks. | | Adhere to Official Upgrade Paths | Always follow Cisco's documented software upgrade procedures for your specific device and software version. Review the "Setup and Software Installation Guide" for your product before starting a major upgrade. | | Consider Platform-Specific Guidance | For Cisco Optical Site Manager (COSM) and NCS 1000 devices, familiarize yourself with the official upgrade workflow, which often uses the Device Software tab to download packages after software is already staged. |
The NCSW10301 error indicates that while Catalyst Center is successfully reaching Cisco.com, the transaction (trans-id) used to validate or download metadata files (such as compatibility matrices or metadata files for Intelligent Software Upgrade/ISSU) is invalid, malformed, or rejected. Key causes include:
, as expired certificates can sometimes block metadata verification. Cisco Community CLI commands invalid metadata" indicates a breakdown in the handshake
Ensure that the management interface can reach the following endpoints without SSL inspection (which breaks signatures):
Locate the exact, targeted target IOS-XE release image (e.g., .bin or .tar file).
When Cisco Catalyst Center attempts an automated download via the Image Repository, it does not just grab a raw binary file. It initiates an orchestration sequence that queries metadata, checks End User License Agreements (EULAs), validates hardware integrity verification fields, and downloads dependency mappings.